Account issues

I’ve forgotten my password
If you have forgotten or need to reset your password, click on the Forgotten password link below: Forgotten password Having requested to reset your pass...
Fri, 23 Jul, 2021 at 8:56 AM
I don’t have an Axis account
If you don’t yet have an Axis account, you will need one in order to view any resources, events, or applications within Axis. Please contact your local ...
Fri, 17 Sep, 2021 at 5:19 PM
I cannot login to my Axis account
Please be aware that following the launch of the new NCETM website in August 2020, accounts for the old NCETM website/communities no longer exist. If you ar...
Fri, 23 Jul, 2021 at 8:56 AM
I cannot create an Axis account because my TRN is already in use
If you are unable to create an Axis account due to your teacher reference number (TRN) already being in use, this is likely because you are currently partic...
Fri, 17 Sep, 2021 at 11:15 AM
I have not received an email with my password reset link
If you have recently requested to reset your password, you should have received a password reset email from IS NCETM (MHPOD@ncetm.org.uk). This contains the...
Fri, 17 Sep, 2021 at 5:45 PM
I’m getting a ‘no account with this email address’ message
When trying to reset your password using the forgotten password link, you may see the following error message appear on screen: 'There is no accoun...
Thu, 16 Sep, 2021 at 2:08 PM
I can’t reset my Axis password
If you have received an email with a link to reset your password, but when you enter your password and click ‘Update password' nothing happens, please ...
Fri, 17 Sep, 2021 at 5:17 PM
I cannot enter a role when signing up to access Mastering Number materials
Some users have encountered an issue when trying to select their role when signing up to access the Mastering Number materials. There is no option to select...
Fri, 17 Sep, 2021 at 11:11 AM
I am a headteacher and need to setup my Axis account
If you are a headteacher whose school is part of the Mastering Number Programme, you will already have been added to our systems by your local Maths Hubs. ...
Fri, 17 Sep, 2021 at 4:41 PM
I am unable to create an Axis account
If you are unable to create an Axis account, this is sometimes due to your teacher reference number (TRN) already being in use. This is likely because you a...
Mon, 20 Sep, 2021 at 9:53 AM